Responsibilities:
Monitor and work effectively on tickets and make sure tickets resolved to best of the satisfaction
Troubleshoot Desktop/Laptop Hardware as well Network issues.
Troubleshoot OS and Software Related issues.
Configure and Maintain Windows Servers, Software and Oher utilities.
Able to work in 24X5 Rotating shift.
Configure and Maintain SAN, Firewall, Network Switches Configurations.
Maintain and Troubleshoot VPNs, VLans and other network configurations.
Manage Server Backups, Patches and other routine tasks and restoration of Data when required.
Provide remote support and in office support incase of Emergency during out of office hours.
Configure and Troubleshoot IP Phones and VOIP.
Configurations and management of Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy and User rights assignments
Configure and Migrate users and Mailboxes in Active Directory, Exchange and Office 365.
Configure and Manage IIS and SQL Servers.
Administer and Manage Virtual Machines through Hyper-V and Other virtualization platforms.
Communicate effectively with Local as well Overseas users and provide remote support.
Manage mail gateway configurations.
Knowledge on ISO Policies and work practices and follow same in routine tasks.
Administer Jira and Other Project management and Ticketing Software.
Monitor Server Logs/Resources and act proactively to avoid outage. Configure and Maintain Firewall, Network Switches,cisco switches Configurations
Skills:
- Requires a strong understanding of core networking including but not limited to: LAN/WAN, TCP/IP, VPN, Vlans, Wireless and Firewalls.
- Strong knowledge of Active Directory, DHCP, DNS, IIS and Group Policies.
- Knowledge of Office 365, Intune administration and Exchange Server.
- Must be Quick Learner, Self Motivated, having attitude of taking ownership and resolve issues and learn new technologies.
- Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills.
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