Posted 3 months ago

Job Description

Responsibility

  • Monitor and work effectively on tickets and make sure tickets resolved to best of the satisfaction
  • Troubleshoot Desktop/Laptop Hardware as well Network issues.
  • Troubleshoot OS and Software Related issues.
  • Configure and Maintain Windows Servers,AWS server, Software and Other utilities.
  • Able to work in 24X7 Rotating shift.
  • Configure and Maintain Firewall, Network Switches,cisco switches Configurations.
  • Maintain and Troubleshoot VPNs, VLans and other network configurations.
  • Manage Server Backups, Patches and other routine tasks and restoration of Data when required.
  • Provide remote support and in office support in case of Emergency during out of office hours.
  • Configure and Troubleshoot IP Phones and VOIP.
  • Configurations and management of Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy and User rights assignments
  • Configure and Migrate users and Mailboxes in Active Directory, Exchange and Office 365.
  • Configure and Manage IIS and SQL Servers.
  • Administer and Manage Virtual Machines through Hyper-V and Other virtualization platforms.
  • Communicate effectively with Local as well overseas users and provide remote support.
  • Manage mail gateway configurations.
  • Knowledge on ISO Policies and work practices and follow same in routine tasks.
  • Monitor Server Logs/Resources and act proactively to avoid outage.

Skills:

  • Requires a strong understanding of core networking including but not limited to: LAN/WAN, TCP/IP, VPN, , Wireless and Firewalls.
  • Strong knowledge of Active Directory, DHCP, DNS, IIS and Group Policies.
  • Must be Quick Learner, Self Motivated, having an attitude of taking ownership, resolving issues, and learning new technologies.
  • Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills

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