Kalali Main Road (Vadodara)
Posted 2 months ago
Job Description
Responsibilities:
- Efficiently handle tickets ensuring utmost customer satisfaction upon ticket resolution.
- Troubleshoot issues related to Desktop/Laptop Hardware, Network, OS, and Software.
- Configuration and maintenance of Windows Servers, AWS servers, and various software utilities.
- Ability to work in 24×7 rotating shifts.
- Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations.
- Maintain and troubleshoot VPNs, VLANs, and other network configurations.
- Manage Server Backups, Patches, routine tasks, and data restoration when necessary.
- Provide remote and in-office emergency support during non-office hours.
- Configuration and troubleshooting of IP Phones and VOIP.
- Management of Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments.
- Configuration and migration of users and mailboxes in Active Directory, Exchange, and Office 365.
- Configuration and Management of IIS and SQL Servers.
- Administration and Management of Virtual Machines through Hyper-V and other virtualization platforms.
- Effective communication with local and overseas users while providing remote support.
- Management of mail gateway configurations.
- Adherence to ISO Policies and work practices in routine tasks.
- Proactive monitoring of Server Logs/Resources to prevent outages.
Skills Required:
- Strong grasp of core networking principles: LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls.
- Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies.
- Quick learner, self-motivated, with a proactive attitude toward issue resolution and technology learning.
- Team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills, along with attention to detail in communication (both oral and written).